Frequently Asked Questions
Everything you need to know about our sweet treats and cafe services.
How do you ensure the freshness of shipped desserts?
All our baked goods are made to order and packed in specialized insulated containers with cold packs to maintain optimal temperature and texture during transit.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated selection of vegan and gluten-friendly cakes and cookies. Please check the 'Dietary Friendly' section of our menu for full details.
Can I schedule a specific delivery date for a gift?
Absolutely. During checkout, you can select a preferred delivery date from our calendar to ensure your gift arrives exactly when it is needed.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a resolution.
Do you provide catering for large events or weddings?
We do! We offer custom dessert bars, tiered cakes, and savory platters for events. We recommend booking at least 2-4 weeks in advance for large gatherings.
How should I store my desserts once they arrive?
Most of our cakes and bars should be refrigerated upon arrival. We include a specific care card with every shipment detailing storage and serving instructions.