Returns & Exchanges

Due to the perishable nature of our artisanal desserts, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every sweet treat. If there is an issue with your order, please contact us within 24 hours of receipt so we can make it right through a replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon delivery or pickup, please carefully check your baked goods for any damage or discrepancies in the order contents.

• 2.
  Document the Issue

  If your dessert is damaged or incorrect, take clear photos of the product and the packaging to help us improve our quality control.

• 3.
  Contact Our Team

  Email our guest services department at orders@dessertgallery.com with your order number and the photos within 24 hours of delivery.

• 4.
  Resolution Process

  Our bakery management will review your claim and issue a replacement, a digital gift card, or a refund depending on the specific circumstances.